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What is the Consumer Survey LX? 

The Consumer Survey Learning Experience (LX) is an Autonomous LX that can be used by an individual to document feedback from a consumer that they provide pharmacy services to. The anonymous feedback provided by a group of consumers should be used to guide self-evaluation and reflection of their professional practice.

The definition of a consumer to engage in feedback will differ depending on the ANZCAP members role and area of practice. Examples may include:

• Customers of a community pharmacy

• Inpatients admitted under your area of practice

• Students completing an undergraduate course that you are unit coordinating

Consumer Survey Process

1. Identify a group of consumers who will be able to provide feedback on the professional practice you are providing.

1. Use the ANZCAP consumer survey tool (linked below) or a local organisation feedback tool to gain feedback from a group* of consumers who you have provide a professional service to.

 

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1. Engage in self-reflection on the feedback provided by the consumers and areas of development in your professional practice.

2. Complete the Consumer Survey LX

3. Attach the de-identified feedback as evidence in the supporting documentation section.

Learning Experience Details

The Consumer Survey LX requires the pharmacist to document the following information:

Date

Document the end date of the survey period.

Brief Description

Provide a brief description of the experience. Some examples of the type of information that may be included in this section are:

• That nature of the participants being surveyed

• What the consumer survey was hoping to understand or reveal

• Any subsequent changes or impacts that were made as a result of the survey findings

• Why the experience aligns with this type of LX (i.e. what knowledge and skills does it show)

• the specific enabling competencies that apply to this experience (see practice recognition level section below).

Area of Practice

Provide details of the area of practice associated with the Consumer Survey. This is a free text area which allows subspecialities or multiple areas to be documented. However, the areas documented may align with the ANZCAP speciality areas of practice.

Practice Recognition Level 

The Consumer Survey Learning Experience is mapped to:

• Domain 2 of the National Competency Standards Framework for Pharmacists in Australia 2016. Please note that not all the Domain 2 indicators listed in this document may be relevant to this Learning Experience.

• Domain 1, 2, 3, 4, 5, 6 and 7 of the Competence Standards for Pharmacists in Aotearoa New Zealand Pharmacists, 2023. Please note that not all the Domain 1, 2, 3, 4, 5, 6 and 7 behaviours listed in these competence standards may be relevant to this Learning Experience.

The pharmacist must identify a group of consumers that will be able to provide feedback on their current level of practice and area of specialty.

Please refer to the ANZCAP recognition descriptors article for the further guidance on markers of performance for each ANZCAP recognition level.

Collaborator

Pharmacists may have engaged in discussion with professional peers, mentors or managers to encourage reflective practice on the feedback provided by the consumers. However, this is an Autonomous Learning Experience and therefore the final submission should be completed by the pharmacist without collaboration. 

Reflection & Goal Setting 

The pharmacist is encouraged to utilize the SMART goal technique to develop any developmental goals that are identified from self-reflection after the experience. 

Forms and Templates

The Consumer Survey LX is available via the ANZCAP Digital platform.

The ANZCAP member may use a consumer feedback template from their own organisation or use the ANZCAP tool provided below. The de-identified feedback should be included in the LX in the supporting evidence section.

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For further details on how to complete a Learning Experience on the ANZCAP digital platform please refer to How to complete a Learning Experience.

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