Action 

Timeframe 

The individual whose recognition has been disputed will be notified in writing (via email). This notification will include: 

• A copy of the disputes application form (anonymised); 

• An outline of the process that will be followed; 

• Information about their right of reply/appeal. 

Within two (2) business days of the application being received 

Independent review of the disputed portfolio will be performed by two members of the ANZCAP and/or

AdPha Workforce team. 

The portfolio will be reviewed to ensure: 

• Learning experiences (LX) provided are completed in full; 

• Alignment between the recognition level indicated in each individual LX with the level of recognition awarded; 

• Alignment between the specialty area indicated in each LX with the specialty area selected for recognition; 

• Appropriateness of the collaborator used for collaborative LX; 

• Evidence uploaded to support LX is relevant and appropriate. 

Particular attention will be paid to any areas outlined in the request for review form. 

This review will commence within two (2) weeks of the request being received and shall take no more than ten (10) business days to complete. 

On completion of their reviews, the reviewers will provide their reports independently to the Head of Workforce Advancement. 

These reports will be reviewed and a decision made within five (5) business days. 

Dispute upheld 

 Both the Applicant and the individual whose recognition was disputed will be notified of the outcome in writing via email. 

The email will outline on what basis the dispute has been upheld. 

 The individual whose portfolio has been found lacking will also be notified in this email of:  

• Their right to appeal to the decision, the criteria for this and the time frame in which this must occur. 

• That their recognition will be ‘conditional’ whilst this process takes place. 

 Should the individual not wish to move to an appeal, they will be notified of the conditions that must be met in order for their recognition to be reinstated. 

• Whilst they are working to meet these conditions, their recognition will remain ‘conditional’.   

Within two (2) business days of the decision being made. 

Dispute dismissed 

 Both the Applicant and the individual whose recognition was disputed will be notified of the outcome in writing via email. 

Should the Applicant wish to further appeal this decision, they may do so by completing the appeals form. 

Within two (2) business days of the decision being made. 

Approved by 

Kylee Hayward 

Previously approved by 

Date approved 

29/8/2023 

Version 

1 

Intended audience 

AdPha and ANZCAP staff, Pharmacists and technicians recognised through ANZCAP 

Scheduled for review 

August 2024