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SummaryThis article describes the ANZCAP disputes resolution policy. It includes: |
Purpose and scope
Should an individual dispute the awarding of recognition to another practitioner, they can apply for a review of that practitioner’s recognition portfolio.
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This Policy applies to all SHPA and College staff, pharmacists and technicians recognised by the College, and any person who submits a disputes application.
Definitions
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In this Policy, unless otherwise indicated by the context:
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Policy
Application
Any person
whose interests are directly and adversely affected by the awarding of an individual’s recognition; or
who is dissatisfied with the awarding of an individual’s recognition.
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The Applicant’s details will be kept confidential at all times during the disputes resolution process.
Grounds for application
For an application to progress there must be demonstrable evidence, provided at the time of application, of one or more of the following:
Learning experiences
Incomplete;
Misalignment with level of recognition awarded;
Inappropriate collaborator used;
Supporting evidence not relevant or sufficient;
Specialty area selected (Registrar and Consultant level)
Any other areas that an Applicant feels warrants review and can provide supporting evidence for.
Dispute of recognition obtained through the Prior Professional Experience process
Applicants may dispute the recognition of an individual who has been recognised through the Prior Professional Experience process.
Applications for candidates recognised through this process will be dealt with individually given the alternate requirements of the process.
Acceptance of applications
The College reserves the right not to accept a disputes application where the Applicant is:
unable to produce any reasonable or relevant evidence in support of the stated grounds on which the application is based;
found to have a conflict of interest with regard to the individual whose recognition they are disputing.
Decision on disputes
All decisions regarding disputes will be made by the Head of Workforce Advancement.
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On what basis the dispute has been upheld or dismissed;
The appeal process;
Conditions to be placed on the individual’s recognition (if the dispute is upheld).
Timeframes
The College will endeavour to complete all reviews within a reasonable timeframe (four [4] weeks). In times when this is not possible all parties will be notified via email of the delay and anticipated timeframes.
Fees
The Applicant is required to pay an application fee before a review is commenced. The application fee is determined by the College and may be changed at any time.
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Processes
Action | Timeframe |
The individual whose recognition has been disputed will be notified in writing (via email). This notification will include:
| Within two (2) business days of the application being received |
Independent review of the disputed portfolio will be performed by two members of the ANZCAP and/or SHPA Workforce team. The portfolio will be reviewed to ensure:
Particular attention will be paid to any areas outlined in the request for review form. | This review will commence within two (2) weeks of the request being received and shall take no more than ten (10) business days to complete.
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On completion of their reviews, the reviewers will provide their reports independently to the Head of Workforce Advancement. | These reports will be reviewed and a decision made within five (5) business days. |
Dispute upheldBoth the Applicant and the individual whose recognition was disputed will be notified of the outcome in writing via email. The email will outline on what basis the dispute has been upheld. The individual whose portfolio has been found lacking will also be notified in this email of:
Should the individual not wish to move to an appeal, they will be notified of the conditions that must be met in order for their recognition to be reinstated.
| Within two (2) business days of the decision being made. |
Dispute dismissedBoth the Applicant and the individual whose recognition was disputed will be notified of the outcome in writing via email. Should the Applicant wish to further appeal this decision, they may do so by completing the appeals form. | Within two (2) business days of the decision being made. |
Related standards, policies and processes
See also:
Appeals Policy
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Disputes application form
Appeals form
Policy Approvals
Approved by | Kylee Hayward |
Previously approved by | |
Date approved | 29/8/2023 |
Version | 1 |
Intended audience | SHPA and ANZCAP staff, Pharmacists and technicians recognised through ANZCAP |
Scheduled for review | August 2024 |
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